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Your Privacy Policy, Kept Simple

We keep your account data, device data, and support records in one place so you can see what we collect before you open an account.

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sonitoto Your Privacy Policy, Kept Simple
CONTACT PATHS

How To Reach Privacy Support

If you want to ask what we hold, change a contact detail, or confirm a record, use live chat, email, or the account form inside the site.

Live chat Open live chat with your registered email ready, and we will route privacy requests during 09:00-23:00 WIB. Use it for quick questions about cookie use, record access, or a change to your phone number.
Email Send a message to our support address when you need a written trail for a privacy request. Include your account email, the detail you want changed, and any reference number so we can match the file faster.
Account form Use the account form inside the site if you want a structured request for correction or access. We ask for one verification step before any update goes live, so the record stays tied to you.
HANDLING RULES

How We Handle Your Records

We use the policy in a practical way: collect only the records needed for account setup, payment matching, support handling, and legal storage duties.

Account data

We store the details you enter at sign-up and later changes to your profile. That includes your email, phone number, and request history, because we need a clean trail before we update anything linked to your account.

Cookies

Cookies keep your session alive and remember language and device preferences. If you clear them in Chrome on Android or Safari on iPhone, you may need to sign in again and set the site back to your choice.

Payment records

When you use DANA, OVO, GoPay, or QRIS, we may keep the status, time stamp, and reference code. That lets support match a transaction to the right account without keeping extra details we do not need.

Retention

We keep records only while they are needed for account handling, dispute checks, fraud checks, or legal duties. After that purpose ends and no hold remains, we remove or anonymise the data we no longer need.

Change requests

If your phone number, email, or name changes, send the request through live chat or the form and we will tell you the verification step before we touch the file. That protects you from unwanted edits.

Access routing

For access, correction, or deletion requests where local law allows them, contact support and say which record you want checked. We will route it to the right team and answer with the next action.

Privacy Questions You Ask

These are the privacy questions we hear before someone opens an account or changes a profile detail. The answers focus on what we collect, how long we keep it, and how you can contact us if a name, email, phone number, or device record needs correction. If a request needs verification, we will tell you which step to complete before we make any change.

It covers the details you share when you create an account, use the site on mobile or desktop, contact support, or make a payment through DANA, OVO, GoPay, or QRIS. The same rule applies across live tables, slots, crash games, and sports markets.

We keep the details needed to run your account, such as your name, email, phone number, device type, session data, and support history. We use them to match requests to the right file and keep the record accurate.

Yes. Cookies remember session state and basic settings like language choice, and they help the site open faster on your next visit. If you clear them in Chrome or Safari, you may need to sign in again.

Yes. Send the request through live chat, email, or the account form, then complete the verification step we ask for. We use that step to confirm the request belongs to you before we update the file.

We keep records only as long as we need them for account handling, support, payment matching, dispute checks, or legal duties. After that reason ends and no hold remains, we remove or anonymise what we no longer need.

Use live chat, email, or the account form inside the site. Our team works daily from 09:00-23:00 WIB, and we will direct the request to the right person before we reply with the next step.

We keep only the payment reference, status, and time stamp needed to match the record to your account. We do not keep extra payment details beyond what is needed for support, checks, and legal storage duties.

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